Current Openings

• Accommodation is sharing with other staff

• 8+ Years of Experience with 3+ years in relevant role.

• Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner

• Maintain equipment and sample inventory of products

• Keep a clean and stocked room

• Acknowledge and respond to relevant customer queries, needs and expectations

• Uphold hygiene standards and follow health and safety regulations

• Cooperate with and report on administration on any arising issues

• Proven work experience as a Spa therapist

• Hands on experience in massage techniques, face/body therapies

• Good knowledge of English language

• Communication and customer service skills

• Positive attitude

• North Indian Cuisine
  (Mughlai/Tandoor/Awadhi/Northern Frontier/Indian Curry)

• Single Accommodation in Property + Meals

• 8+ Years of Experience with 3+ years in relevant role.

• Thorough understanding of the functioning of a professional kitchen, including in-depth understanding of uses of different kitchen equipment, methods of cooking, storage and use of raw materials, compliance to hygiene and sanitation standards etc.

• Expertise in operations of an Indian kitchen. 

• Menu engineering and menu design for a North Indian specialty resort.

• Development of Standard Recipes and Standard Operating Procedures to be followed in the kitchen.

• Hiring and management of kitchen personnel including roster and leave management and training and development of kitchen staff.

• Food cost management through smart menu design and portion control.

• Ensuring adherence to standards of quality and uniformity in food taste and portion sizes.

• To set and maintain the Kitchen Standard

• Set new menus for promotion and festivals

• Cost control, budget and maintain the daily consumption report and sale

• Partake in the setting of banquet and corporate  menus with guests

• Directly responsible to develop and successfully implement SOPs for the production department

• Conduct regular training and guide staff

• Maintain the order and discipline in the kitchen

• Make sure that equipment is in good condition and signal any malfunction before its effects operations.

• Meals and Accommodation provided in the resort

• 1 to 4 years in Hotel / Resort

• Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.

• Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.

• Keeping menus clean and presenting them to customers.

• Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.

• Clearing tables and preparing them for the next customers.

• Assisting in cleaning and opening or closing tasks.

• Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.

• Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.

• Transporting used linen to or from the laundry or housekeeping section.

• Assisting with unloading and storing stock.

• A high school diploma or equivalent.

• Must meet the age limit for serving alcoholic beverages.

• A friendly, polite, and courteous nature.

• Strong customer service and team working skills.

• Physical stamina to work long hours on your feet.

• The flexibility to work shifts, nights, weekends, and holidays.

• Strong communication and organizational skills.

• Rs 8000 to Rs 12000 (depends on experience)

• Candidate ready to come for face to face interview at Lonavala should only apply.

• Meals and Accommodation provided in the resort

• 1 to 4 years in Hotel / Resort

• Greeting guests and responding to queries.

• Changing bed linen and making beds.

• Replacing used towels and other bathroom amenities, such as shampoo and soap.

• Sweeping and mopping floors.

• Vacuuming carpets.

• Dusting and polishing furniture.

• Emptying trash containers and ashtrays.

• Restocking beverages and food items in the mini bar.

• Cleaning public areas, such as corridors.

• Reporting any technical issues and maintenance needs.

• Updating status of guest rooms on assignment sheet.

• Returning and restocking cleaning cart at shift end.

• Room Attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests.

• There is entire manual work that the room attendant will do. Has to walk the property with HK related items. Have to carry the linens and all on their shoulders and walk.

• High school diploma, preferred.

• Previous guest service and/or housekeeping experience.

• Experience using industrial cleaning equipment and products.

• Flexible working hours.

• Ability to work with little or no supervision while meeting high-performance standards.

• Physical mobility and stamina.

• Ability to follow instruction.

• Professional and polite.

• Rs 8000 to Rs 12000 (depends on experience)

• Candidate ready to come for face to face interview at Lonavala should only apply.

• Install, maintain, and enhance electrical systems and components, including Kitchen equipments, fuses, lights, and wiring.

• Inspect, test, and diagnose issues with electrical systems and components.

• Perform all work in a manner that meets and follows electrical codes, blueprints, and standards.

• Test electrical systems and components to ensure proper functioning.

• Complete required documentation of repairs and service information.

• Ensure adequate inventory of necessary supplies and parts.

• Perform preventative maintenance on electrical systems and components.

• Troubleshoot problems and make timely repairs.

• Correctly use and maintain the tools of the trade including power tools, test equipment and measuring instruments.

• Install all types of commonly used wiring and wiring accessories.

• Locate and repair faults in electrical wiring systems.

• Identify different types of cables and wires.

• Read and interpret simple electrical specifications, wiring and circuit diagrams, and building plans.

• Inspect and check electrical wiring systems.

• Use safety equipment, and protective devices and equipment.

• Install, maintain and repair electrical control, wiring, and lighting systems.

• Read technical diagrams and blueprints.

• Inspect transformers and circuit breakers and other electrical components.

• Install, program, repair and maintains all phones systems including but not limited to Panasonic, Mitel, and Avaya PBX systems including Hosted IP based; and associated equipment, including voicemail, facsimile terminals, paging and intercom systems.

• Install, repair and maintains all types of IP telephony systems, including adds, moves and changes of installed telephone services.

• Must work in conjunction with other departments for installs, provisioning repair and perform other maintenance duties as necessary. Must have the ability to read records and maps, including billing and central office circuit designs.

• Must have the ability to proficiently use, all test equipment related to this position for both fiber and copper based systems.

• Determines through testing, necessary repairs that may include repairing wiring, station protectors, ground connections, running new wires, and replacing jacks, lids and pedestals as needed.

• Answer customer queries in a prompt and professional manner.

• Work within current business plan and recognising potential opportunities and converting them into sales. 

• Self starter and takes initiatives.

• Negotiate room rates / packages with clients (consultative selling).

• Attend outdoor meetings, if required.

• Ability to multi-task.

• MS-Office, Excel, Working knowledge of PMS and CRM packages.

• Graduate with minimum 3 years of experience in Sales Profile. Target oriented.

• English, Hindi

• 9 hours shift ( No Night Shift)

• 6 Days working/ 5 Days working ( Alternate weekoff roster off)

• Location : Andheri East ( Hubtown Solaris)

• Hospitality / Real Estate Sales experience

• Plans, develops, and conducts programs to inform guests of historical, natural, and scientific features of the resort and the surrounding area: Confers with resort management to determine subjects to be presented and program schedule.

• Surveys resort to determine forest conditions and distribution and abundance of fauna and flora. Interviews specialists in desired fields to obtain and develop data for programs. 

• Lead activity programs for adults and group such as village walks, birding, trekking, star gazing, nature trail, forest bathing, wildlife documentary movies, Interactive & fun games & activities & etc.

• Educates guests about the geology, geography, natural history, ecology, culture and all aspects of natural life.

• Demonstrate knowledge of local and cultural heritage.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Do Research, Mapping & Prepare Project Report on the Forest of The Machan^®.

• Involve themselves into Guest Relations Activities.

• Ensures that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining solid resort knowledge and all other aspects of guest service.

• Becomes knowledgeable about The Machan’s mission, goals, objectives, Company structure and programs to aid in answering guest questions, direct sales and promote activism.

• Continually improves presentations by researching and implementing new material on all applicable subjects.

• Maintains an awareness of all internal promotions and advertisements.

• Interacts with guests and initiates “teachable moments”

• Must possess and demonstrate enthusiasm for nature, conservation and education.

• Addresses guests questions and comments.

• Ensures guest safety through constant situational awareness.

• B.A or B.S. in Natural Sciences. Studies in Marine Biology, Ecology, Zoology, and Environmental Science preferred

• Previous experience as a naturalist. 

• People-oriented with strong communication skills

• Public speaking experience

• Positive attitude, enthusiastic and outgoing

• Flexible and team player

• Self-motivated and strong work ethic

• 12+ Years. 3 + years in similar role.

• B.Tech / ITI Diploma -Graduate with qualification in verticals related to maintenance.

• Govt issued Electrical license.

• Develop and implement a preventative maintenance and upgrade plan to cover all tasks to be completed on a regular basis, to ensure structures, equipment and grounds are maintained in excellent condition.

• Troubleshoot and repair (or sub-contract) malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the resort; communicate with other departments to ensure timely response to issues.

• Plan and oversee all repair and installation activities; monitor and coordinate outside contractors in accordance with all contracts, service agreements and warranties.

• Review on-going service contracts to ensure superior performance and competitive pricing.

• Monitor energy and water management programs to ensure cost effective use of utilities.

• Develop and review Standard Operating Procedures for the Maintenance Department.

• Develop and maintain records of all maintenance work, including inspections, certifications, reports and logs.

• Maintain adequate inventory of tools, equipment and stock; place orders when necessary.

• Lead Resort’s Health and Safety Program; ensure the resort complies with all government regulations pertaining to structure code requirements, health, fire and safety programs, including employee training

• Arrange for routine maintenance in hotel rooms, lobbies and facilities (e.g. kitchens, tennis courts)

• Organize repair projects in a manner that does not disturb guests

• Plan and oversee renovations and construction

• Act fast to resolve emergency issues (e.g. power outages)

• Find ways to reduce hotel operating costs and conserve energy

• Supervise team of Maintenance Technicians and daily labours.

• Manage relationships with contractors, service providers and related govt agencies.

• Maintain budgets, expenses and activity logs

• Proven experience as a Hotel Maintenance Manager or Maintenance Supervisor

• In-depth knowledge of health and safety regulations

• Familiarity with plumbing, electrical, sewer and HVAC systems; hotel industry experience is a must.

• Experience in administrative processes (e.g. budgeting, performance management)

• Ability to spot safety risks and address needs quickly

• Problem-solving aptitude

• Excellent organizational and leadership skills

• Minimum of 2 years as HoD or 5 Years as Supervisor, experience in resort where the room placements are spread across the property.

• An overall experience of minimum of 10 years in well-established full scale Hotel / Resort.

• Minimum team handling of 20 with Leadership Qualities in the most recent experience.

• Successful handling of diverse workforce

• Forest resort experience will be a “plus”.

• Minimum of 3 year diploma or degree in Hotel Management from a reputed organization.

• Graduate

• Good command on MS office with presentation skills.

• Maintain a high level of hygiene and cleanliness at all times in the property.

• Implement right measures and records to ensure cyclic cleaning at the right time so that a continuous upkeep and cleanliness is maintained in all areas of the resort.

• Be the final authority to clear guest rooms and public areas to be ready for the usage of the guests daily and to be in line with the service standards of the resort.

• Responsible for the upkeep and cleanliness of the Linen & uniforms by ensuring the efficient functioning of the Laundry.

• Timing and planning work for maximum HR productivity, cost saving and energy efficiency.

• Maintaining readily available inventory records of all items under housekeeping department.

• Maintaining the right Par Stock and reorder level of all items so that the department does not run out of stock at any time.

• Foster a culture of high level of care of resources, linen and equipment in its usage, Storage, washing, issuing etc. for its optimum life span.

• Ensuring high level of working condition for the housekeeping team to ensure Hygiene and safety as per the standards of the Resort.

• Ensuring set standards of SOP (Standard Operating Process) are followed by the department at all times.

• To propose continuous, improve in the processes and standards to always stay at par (if not better) with other world class organizations.

• Stay abreast with modern and most recent developments in the Housekeeping (Hotels & resort) vertical and propose improvements / amendments in the functioning of the department.

• To promptly report any maintenance problems, safety hazards, accidents, or injuries, Guest dissatisfaction, Staff dispute or concern etc. to senior managers by taking full ownership of the issue until it is resolved.

• Managing HK staff including Assistance in recruitment, rewarding, reprimanding, Duty allocation, Staff Productivity, leaves management, training, yearly appraisal, development plan, Exit etc.

• Evaluating, counselling, motivating and coaching Housekeeping team.

• Diligently discharge duty on any new projects assigned by the higher management.

• Maintain a high level of guest engagement activities such as meeting & greeting, Turndown service, Special amenities, communication cards etc.

• Highly energetic, enthusiastic and confident professional with zeal to excel in running Housekeeping department to its highest standards.

• Work sincerity and willingness to complete planned task. Ability to plan work for the day, week, Month and year.

• Personality commanding high level of ethics and integrity.

• Well maintained health and physique with good reflexes.

• High level of dignity of Labour and to lead by example.

•  Highly hands-on person with an eye for detailing.

• Conscious of immaculate grooming and self-hygiene.

• Upto 40 Years age.

• 2+ Years relevant experience. preferable in resort setup

• General knowledge of computers.

• Excellent interpersonal communication and customer service skills.

• Maintains professional appearance and demeanor at all times.

• Greets, registers, and assigns rooms to guests.

• Issues room key to guest.

• Responsible for proper key control and other security measures.

• Answers telephone in absence of telephone operator.

• Transmits and receives telephone messages and sets up guests’ wake-up calls.

• Date stamps, sorts, and racks incoming mail and messages.

• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

• Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.

• Computes bill, collects payment, and makes change for guests.

• Makes and confirms reservations.

• Posts charges such as room, food, liquor, or telephone, to guest folio.

• Makes restaurant, transportation, or entertainment reservations for guests

• Deposits guests’ valuables in hotel safe or safe deposit box.

• Checks out guests and inquires about their stay.

• Actively builds awareness of the Brand to guests.

• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

• Confers and cooperates with other departments as needed to ensure coordination of activities.

• Ensures Inn compliance of all company policies and procedures.

• Adheres to all safety procedures and informs management of any unsafe conditions.

• Attends meetings and training as requested.

• Efficient running of the department 

• Wellbeing of the staff.

• Effective Duty allocations and breaks.

• Training and process implementation.

• Reward and reprimand.

• Efficient Check in and Check outs.

• Take Guest feedback and trip advisor comments. Disseminate the information for effective improvements.

• To touch base and maintain professional relationship with all in-house guests.

• Innovate, Introduce and implements various guest activities so as to keep them engaged all through their stay based on the length of stay. 

• To ensure that the prime activities are prioritized based on the length of stay.

• To implement tracking methodology that all in-house guest is aware of the available activities in the property.

• To ensure that the inventory of items used in the activities is maintained and tracked on daily basis to ensure that they are not lost.

• To ensure the current activities such as Forest Bathing, Nature Trails, Yoga, Soccer, Table Tennis, Hill Trekking etc. are optimized 

• Innovate, Introduce and implement various experiences that stimulates the emotional quotient of the guest during their life cycle from the stage of arrival to post departure.

• Some of the present prime Experiences includes, but not limited to Bon Fire, Private Dining, Wish Lanterns, Forest Bathing (also an activity) etc.

• Some of the present experiences includes, but not limited to Guest interactions, Welcome Experience, Fond farewell experience, Special Day arrangement in the rooms.

• To foster culture of pleasantly surprising and delighting guests across departments by encouraging and training selected team members.

• Will be responsible to ensure all processes related to Guest Services are implemented and Audited.

• The Audited result is shared with the concerned departmental head and an action plan is tracked till the process is fully improved.

• Posting entries for Purchase, Sale, Performa Invoice and Journals in Tally.

• Daily bookkeeping and ledger verification.

• Controlling credit and ensuring payment from debtors on day to day basis.

• Assisting in ensuring the working capital / Payment cycle.

• Day to day Reconciliation of bank account, Creditors and Debtors.

• Reconciliation of OTA’s (Online Travel Agency) on Monthly Basis.

• Month-end Closing and MIS presentation to Management.

• Assisting in preparation of Budget and monitoring the budget on a monthly basis.

• Preparation of statutory registers related to finance team.

• Assisting in filling of monthly GST returns, GST reconciliations and quarterly TDS Returns.

• Assisting in Tax matters.

• Communication with clients, debtors and creditors for any issues related to accounts.

• Receipts & Payment voucher entries / cheque preparation & Collection.

• Assisting in finalization of accounts and co-ordination with auditors.

• Filling work for accounts books.

• Collection and custody of supporting bill, agreements, vouchers, GRN’s, Preauth receipts and other related documents.

• Working knowledge of Zoho Accounting Software and any other Hotel / Hospitality software will be added advantage.

• Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes

• Create new and exciting desserts to renew our menus and engage the interest of customers

• Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting

• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget

• Check the quality of material and condition of equipment and devices used for cooking

• Maintain a lean and orderly cooking station and adhere to health and safety standards

• Proven experience as Pastry Chef, baker or relevant role

• Great attention to detail and creativity

• Organizing and leadership skills

• Willingness to replenish professional knowledge

• In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition

• Working knowledge of baking with ingredient limitations (pastries that are gluten free, sugarless etc.)

• Certificate in culinary arts, pastry-making, baking or relevant field.

• Proven F&B supervision experience of minimum 15 years (if currently not a manager) / Managerial experience of minimum 3 years in a well-established full-scale resort. At least 2 years of his overall experience in 5-star hotel set up. Resort experience will be a plus.

• Minimum team handling of 20 with Leadership Qualities

• Proven Customer, result, process oriented and Hands-on.

• Minimum educational qualification of a Degree or 3 yrs. Diploma in Hotel Management.

• Well maintained health and physique.

• Professional disposition and grooming conscious.

• Emotional stability and ability to handle occasional long hours as customary to the vertical.

• Instance of handling / mishandling theft/pilferage

• Job knowledge - Silver Service, Butler Service, Restaurant Service, Buffet Service, Banquet & Conferences, Par stock maintenance - CCG, Linen, etc, maintained quality of various types of CCG, Staff performance & appraisal, Unique Dining experiences, Staff roster & duty allocations.

• Strict SOP implementation and follow.

• Plan, forecast and execute food and beverage orders

• Process customer complaints patiently

• Plan alternative recipes for customers with special dietary needs

• Check food and beverage supplies and place orders when needed

• Track and order shipments

• Communicate and build strong relationships with vendors

• Adhere to food, health and safety standard

• Plan, hire, train, oversee and manage the members of staff  oversee and supervise the welcoming of customers

• Always strive towards an exceptional customer experience

• 5 to 10 years

• To effectively implement processes in each department in relation to the safe practices in Health, Hygiene and Safety (HHS) of all People, Place and Product within the resort.

• To identify critical areas at various touch points and ensure consistent clinical sanitization.

• To make an exhaustive list of exigencies/crisis in relation to HHS and efficient response plan thereof.

• Deploy stringent and highly efficient measures to assess the deployment of the processes related to HHS at ground / micro level.

• Conduct frequent and repeated training of the subject with in each department and cover all staff. Implement tests to check the level of understanding and further training need analysis.

• Present a report on the observations of implementation of the processes related to HHS daily or any other frequency as asked by the Management.

• To recommend improvements and alteration in processes that may lead to higher efficiencies.

• Conduct frequent (as agreed with the Management) audits, surprise checks, mystery audits of all areas and present weekly/daily reports with a plan of action.

• Own up and investigate complaints, accidents, not-in-line / unsafe practice observations in relation to HHS. Present root cause, corrective measures & follow-up with time line till mitigated.

• Ensure timely availability of all resources required to be able to efficiently perform his/her duties by inventory control management.

• Liaison with relevant Govt. authority and stay abreast of prevailing standards, compliances and instructions. Pass on the information to relevant stakeholders.

• Liaison with related medical recourses at an influential level by personal meetings and other relationship building methodology. To utilize this relationship at the time of emergency or otherwise.

• Stay abreast of new trends in HHS within the industry and recommend best practices.

• Aim to secure certifications and awards in the field of HHS.

• Lead by setting personal example every time.

• Matured, Energetic and highly detail oriented person.

• In depth knowledge of prevention of spread of viral diseases and successful deployment of such processes.

• Deep understanding of Sanitization, Hygiene, Safety and its critical control points.

• Has a work background of “why-why” analysis of issues and its follow-ups

• Experience in any/ combination or all of the below. With an overall 8-10 years

  • Nursing or any medical experience / background with experience in clinical sanitization.

  • Experience in hygiene related field in food / service industry.

  • Experience in HHS in Food industry with a thorough understanding of processes related to sanitization, prevention of communicable diseases such as, but not limited to COVID-19.

• English Medium Schooling

• Graduate

• Qualification in Safety and Medical field related to viral diseases or clinic operation or its maintenance highly desirable.

• Direct and coordinate the activities of all security personnel.

• Ensure that all security staff provides services that are above and beyond for customer satisfaction.

• Ensure the safety and security of guests, staff, visitors and contractors at all times.

• Responsible for managing all safety & security, Fire Life Safety and faced by the hotel.

• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.

• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.

• Maintains, checks by initially daily, all records and registers required for smooth running and investigation in the department.

• Track Resort's safety record and document medically treated and non-treated injuries.

• Oversees first aid program for guests and employees.

• Monitor staff activity and coach subordinate performance.

• Implements effective control measures related to authorized entry and exit of person or material form the resort.

• Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.

• Ensure compliance with all security standards and preventative measures.

• Monitor and follow proper key control guidelines in loss prevention and in the property.

• Conduct investigations and compile reports in a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.

• Handles complaints, settling security related disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Reviews and records all SOP related to Security as per global standards and in line with the unique requirement of the Resort.

• Develops, implements and trains the staff on all possible emergency procedures as required at the resort.

• Controls and monitors all SOP, Emergency / Crisis Management procedures at all times.

• Conduct regular walk through rounds for observing the entire hotel.

• Supervision of all Security Personnel and giving clear direction on all security related aspects.

• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers / VIP movements etc., involving the hotel, its employees and / or guests.

• Perform all tasks consistently in line with the hotel standards and ensures adherence to all legal and statutory requirements.

• Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.

• Be available 24 hours a day for genuine emergencies within the property.

• Fluency in English in both written and spoken.

• Proficiency in Computers

• Knowledge of CCTV, Fire and Safety systems

• Minimum a Graduate

• Safety and Security certification desirable

At least 6 years of experience

• Military Background

• Over all 6 years in the field including his / her tenure in Military

• At least 4 years in Supervisory level leading a team in a shift or 1 year of overall responsibility of the Security department

• At least 1 year in any Service sector - Airlines, Hotels, Real Estate, etc

• Upscale hotel experience is highly desirable